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Support Information

Ticketing, Delivery and Billing

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What is an e-ticket and how does it work?

E-tickets (short for Electronic Tickets) are now offered by most domestic airlines. These tickets allow you to travel without a paper ticket, thus eliminating the worry of leaving your tickets behind or losing them. An e-ticket is simply an electronic entry in the airline's computer reservation system and is identified by a specific e-ticket number.

When you buy e-tickets through this web site, you'll receive a confirmation of your initial reservation via email and will receive an additional confirmation you're your specific e-ticket number.

Most major airlines are in the process of phasing out paper tickets in favor of the less expensive and more convenient e-ticket.

How do I know my e-ticket will work once I'm at the airport?

If you have a confirmation number from us you can be sure your e-ticket will work when you show up at the airport. If this process is new to you and you want to double-check, you can visit the web site of the airline on which you are ticketed and look up your reservation directly in their computers. Another way to check that your reservation exists is to check the web site provided by Worldspan - the worldwide computer system that handles our reservations. Visit www.mytripandmore.com and enter your name and the confirmation number (trip locator code) to view your detailed travel reservations.

What if I prefer a paper ticket?

If you want a paper ticket we are happy to oblige. However, you will be asked to pay an extra fee to offset the costs of ticketing and delivering a paper ticket. Contact your travel agent for details.

All airline reservations made on this site are issued e-tickets.

Do e-tickets work on all airlines?

Most major airlines are moving rapidly to use e-tickets for the majority of their ticketing needs. Some airlines have not yet adopted e-tickets and some international itineraries require paper tickets. Your travel agent will notify you if paper tickets are required for your particular itinerary.

How will I be billed for my air tickets?

Your air tickets will be charged to the credit card that you enter when completing your online purchase. You will see two separate charges on your credit card statement when it arrives in the mail. One charge will be from your travel agent and will be a small fee for processing your reservation request. The other charge will be from the airline company that issues your reservations. Both of these charges are disclosed to you in detail before you complete the purchase process.

How will I receive the documents I need for my trip?

For flights, the only documents you will normally need for your trip are the electronic confirmation numbers that we email to you when a reservation is completed.

If you are making reservations for flights that require paper tickets, or for cruises, tours or vacation packages, you will receive your travel documents in the US mail in advance of your trip. The address on file in your secure member database will be used, unless you prefer to make other arrangements with your travel agent.

Can I have my documents delivered to a different address?

Yes. Simply notify your travel agent where you would like your documents delivered.

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